Become a New Patient
We are excited to welcome you as a patient at Community Health Center.
Our mission is to improve the health and well-being of the community we serve through the provision of comprehensive, high quality, compassionate health care to all, regardless of ability to pay.
To become a new patient at Community Health Center, follow these very simple steps:
- Complete New Patient Admissions Packet. Read and complete a new patient admissions packet, included at the bottom of this page, and available at all Community Health Center sites. Return your completed registration forms to any office, by mail or by faxing them to 508-477-7028.
- Apply for insurance if needed. We offer insurance enrollment support at our Mashpee office from on Monday-Friday from 9 am to 4 pm, or you can call 508-477-7090 ext. 1155 for more information.
- Choose a primary care provider. We will contact you, within 5 days to help you choose a Primary Care Provider (PCP) and schedule a new patient appointment. If you have not heard from us within 2 weeks, feel free to contact our Patient Engagement Center at 508-477-7090.
That’s it! Once you’re a patient at Community Health Center, you will join the thousands of other patients who enjoy the convenience, experience and expertise of our fantastic care team.
Services at Community Health Center are provided on a sliding scale, if needed, based on income and family size. To learn more information about the sliding scale fees, please click here. Community Health Center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals. Community Health Center is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n).
Frequently Asked Questions
Can I schedule an appointment before I complete the New Patient Admissions Packet?
We are unable to schedule an appointment until we receive the completed packet.
How quickly can I be seen after I register?
The wait time for a new appointment varies and depends upon the provider. If you have an urgent health care need, please tell us on the health history form of the New Patient Admissions packet. Walk-in services are available to all who need it immediately. For other immediate concerns, a triage nurse will determine whether you should be seen today, tomorrow, within the week or within 2 weeks, and our patient access team will contact you to schedule an appointment.
In what office will my PCP be?
New patients are encouraged to indicate on their New Patient Admissions Packet which office they would like to be seen in.
I already have a primary care doctor. Can I keep my current doctor and register for your other services at CHC?
Patients who receive primary care elsewhere may still register at CHC for dental, women’s health, optometry, and substance use disorder services. Currently for behavioral health, patients must also register to receive primary care at CHC.
I need to see a specialist. Can I get a referral once I have registered to be a new patient?
In most cases, your care team at CHC will want to see you for a new patient appointment to get to know you and your health status before we refer you to a specialist. If you have an urgent need, please tell us on the health history form.
What if I face a language barrier?
The Community Health Center provides an on-demand, mobile video connection to medically trained language interpreters, including American Sign Language. We use iPads on stands with wheels which allow us to bring the interpreter to non-English-speaking patients wherever they are within our Health Center.
I need refills on my medication. Can my new PCP refill them once I register to be a patient?
CHC cannot refill medications until you have been seen by your new provider. The best thing to do is ask your previous provider to write a prescription that will cover you at least until your new patient appointment. If you are unable to get refills from your previous doctor, please tell us on the health history form.
If you are currently prescribed a controlled substance, please be advised that because controlled medications are dangerous, can be addictive, and carry legal risks, Community Health Center has the following policy regarding controlled substances: we will not prescribe controlled medications at a new patient visit. It is our goal to build a relationship with each patient and carefully assess the needs and issues of each patient before prescribing controlled medications. If you need an urgent refill of your medications, please contact your prior provider.