Existing Patient

Information for Current Patients

We are excited that you have chosen to be a patient at Community Health Center (CHC).

This page provides quick links to some of theservices that patients like you request the most. Remember you can always reach us at 508-477-7090 if you ever have a question that cannot be answered on our website.

MyChart
You can access your health information and communicate with your care team within the MyChart patient portal. There is a link to access MyChart on the top of every page on our website.

Visitation and Masking Guidelines

Click here for COVID-19 related information

Walk-in care
Walk-in care is available at our Mashpee, Bourne and Centerville locations. Walk-in is for sick visits such as flu, cold, cough, sore throat and other minor illness or injury. It is available for anyone who needs it.

Mashpee Walk-in Hours:

Monday – Thursday: 8:00 am to 6:00 pm
Friday: 8:30 am to 5:00 pm
Saturday: 8:00 am to 12:00 pm

Bourne Walk-in Hours:

Monday – Friday: 8:30 am to 4:30 pm

Centerville Walk-in Hours:

Monday – Wednesday: 8:00 am to 6:00 pm

As always, in case of medical emergency, call 911 or go directly to the nearest hospital emergency room.

C3 Accountable Care Organization (ACO)
If you have certain types of MassHealth coverage, you will be assigned to an Accountable Care Organization. If you wish to continue to be seen for primary care at CHC, you must please select Community Care Cooperative during the open enrollment period (March – May). Click on the link below to see your choices and enroll online. If you have any questions or need assistance, call us at 508-477-7090 during regular business hours and dial 0 for the operator. For more information, visit www.masshealthchoices.com.

Making an appointment
If you are an active/enrolled patient at Community Health Center and you need an appointment, please log into MyChart to request an appointment or text or call your team at 508-477-7090. We make every effort to schedule routine appointments within an acceptable time frame.

You will receive an automated reminder call two days before your appointment and will be asked to press 1 to confirm or 2 to cancel. If you do not answer the first call, a second call will be made the following day. If the second call is not answered, a voicemail will be left, and CHC staff may call you again to confirm the appointment.

Medication refills
If you need a medication refill, please call your pharmacy to make the request. The pharmacy will send a request to your PCP. If you have not been seen by your care team recently, you may be contacted to schedule an appointment so your PCP can monitor how the medication is working for you and ensure you are not experiencing any dangerous side-effects.

Controlled Substance Policy
Some physical and behavioral health conditions are best treated with medications that are considered controlled substances. Because of widespread problems in our community with the misuse of some of these medications and because controlled substances carry health risks, we have a strict policy about how we prescribe them that applies to all patients of the health center. We require patients to sign a contract stipulating they will follow our policy, which includes observed urine screens at regular intervals. Your provider may not prescribe controlled substances until she or he has had a chance to fully evaluate your health status and determine if the medication is an appropriate treatment for you.

Referrals
If you need a referral to see a specialist, please make the request through MyChart or our referral line, 508-477-7090 ext. 5016. We will need your name, date of birth, phone number, the specialist doctor’s name, the doctor’s specialty and the reason for your visit. Our referrals staff will generate a request for your PCP to approve, get an authorization from your insurance company, and fax the referral and your pertinent health history to the specialist.

After-hours access
We offer 24-hour phone access for medical advice when we are not open. Simply call us at 508-477-7090 and select the prompt to be connected to our answering service. Answering service staff can answer general questions about health center hours and services, and they can connect you to a nurse if you have a medical question or need advice. The nurse can also have our on-call provider contact you. You can call us anytime to leave a message for your care team; your call will be addressed the next business day.

Health insurance
If you change or lose your health insurance, please contact our office and we will update your new insurance information or arrange for assistance to help you re-apply.

Please do not miss an appointment because of an insurance issue — we are here to help!

Contact your team or our outreach coordinator at 508-477-7090 ext. 1155 with any questions regarding health insurance.

Access to care
This Health Center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals. This Health Center is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n). Services at Community Health Center are provided on a sliding scale, if needed, based on income and family size.

Click here to learn about CHC’s sliding scale

Feedback
We value your opinion! To take a brief survey of your experience with CHC, please click below.

CHC Patient Satisfaction Survey Link

Below, you will find some forms you may need to access when completing a virtual visit with a Community Health Center provider. Thank you.